Domain Alias Dashboard Location / Domain Alias

A domain alias allows you to create a record in your company's DNS zone (a CNAME) for your dashboard page (for example, status.acme.com).  This allows you to host your dashboard page over a domain that you own, and that is familiar to your customers and users - it is highly recommended that you create a domain alias for your dashboard.  A domain alias may contain any alphanumeric character as well as '-' and '.', may be up to 100 characters long, and may have up to 4 subdomains (e.g. status.sf.na.acme.com).

The domain alias may be modified at any time by navigating to Account > Dashboard URLs > Domain Alias.

Once you set your domain alias in the StatusDashboard administrative portal, create a CNAME record in your organization's DNS zone and point it at one of the following hostnames:

  • Your subdomain (e.g. acme.statusdashboard.com).  As long as you do not change your subdomain URL, this is acceptable.
  • dbs.statusdashboard.com.  This hostname will never change and is the best way to map your domain alias to the StatusDashboard network.

Please do not create an A record that points to the IP address of your subdomain URL or dbs.statusdashboard.com, you must create a CNAME.  Our IP addresses are subject to change periodically and your dashboard page could become unavailable if you create an A record instead of a CNAME record.  If you have any questions about the proper setup of your domain alias, please contact our support team.

Please note that when changing your domain alias, it can take up to 15 minutes for changes to propagate throughout our network.  While domain alias changes are propagating, your domain alias may not be functional from all locations on the Internet.

Required Permissions Role: Administrator