Services
Services / Services

StatusDashboard is built around the concept of services.  Services are the systems whose status  you want to display on your dashboard.  Services could be datacenters, web sites, APIs, servers or anything else about which your customers or users require status updates.  In order to display the status of your systems and services to your customers, you need to first add them to your dashboard.

Services have the following attributes:

Attribute

Description

Service Name

The service name is how the service will be represented anywhere that services are shown (e.g. the dashboard, email notifications, etc).  Service names must be unique within your StatusDashboard account.

Service Description

When a service description is entered, an information indicator will appear next to the service name in the dashboard display, which when hovered over, will display the associated information text.

Service Groups

Service groups allows you to visually group the services on your dashboard.  For example, if your organization has infrastructure and users on multiple continents around the world, you may wish to group your services by geography (e.g. North America, South America, Africa).  By default, when a service is created, it is assigned the service group "default".  To enable service groups, navigate to Dashboard Design > Dashboard Options > Service Groups.

Hidden

When services are hidden, they will not appear in the dashboard display but will still be available in the event history.  Additionally, hidden services will not be displayed in the notifications subscription page when selecting individual services and will not be available in uptime reports that are run from the dashboard (but will be available in uptime reports run from the StatusDashboard administration console).


The following options are available for managing services:

Options

Path

Description

Adding Services

Services > Service List

Add your services and optional group and description identifiers.  Service names and service groups may contain any characters and may be up to 50 characters in length.  Service descriptions may also contain any characters and may be up to 250 characters in length.  You may add as many services to your dashboard as your account plan permits.

Modifying Services

Services > Service List

Service names, descriptions and groups may be modified at any time by clicking the edit icon next to the associated service.  Any changes will be immediately reflected in your dashboard, as well as any events the service is tied to.  If users are subscribed to alerts from specific services, and you change the service name, they will remain subscribed to the new service name.

Deleting Services

Services > Service List

Services may be deleted by selecting one or more services and clicking the delete icon in the action toolbar.  Services may be deleted only if they are not tied to any existing events.  If you would like to delete a service that is currently tied to an event, you must either edit the event to remove the service, or delete the event.  Once you delete a service, you will also delete any email subscriptions that are attached to the service.

Hiding / Unhiding Services

Services > Service List

Services may be hidden/un-hidden from the dashboard by selecting one or more services and clicking the relevant icon in the action toolbar.


Services can also be managed through the StatusDashboard API service endpoint.

Still have questions?  Contact our support team.  We're always happy to help with any questions you might have.