Services Services / Services

StatusDashboard is built around the concept of services.  Services are the systems whose status  you want to display on your dashboard.  Services could be datacenters, web sites, APIs, servers or anything else about which your customers or users require status updates.  In order to display the status of your systems and services to your customers, you need to first add them to your dashboard.

The following options for managing services are currently available:

Adding Services

Add your services and optional group and description identifiers in the fields provided and click the Add Service button.  Service names and service groups may contain any characters and may be up to 50 characters in length.  Service descriptions may also contain any characters and may be up to 250 characters in length.  You may add as many services to your dashboard as your account plan permits.

Modifying Services

Service names and service groups may be modified at any time by clicking the service name or service group name to edit it.  Any changes will be immediately reflected in your dashboard, as well as any events the service is tied to.  If users are subscribed to alerts from specific services, and you change the service name, they will remain subscribed to the new service name.

Deleting Services

Services may be deleted by clicking the trash icon associated with the service.  Services may be deleted only if they are not tied to any existing events.  If you would like to delete a service that is currently tied to an event, you must either edit the event to remove the service, or delete the event.  Once you delete a service, you will also delete any email subscribers to that service.

Hiding Services

Services may be hidden from the dashboard view by clicking the hide/un-hide icon associated with the service.  When services are hidden, they will not appear in the dashboard display but will still be available in the event history.  Additionally, hidden services will not be displayed in the notifications subscription page when selecting individual services and will not be available in uptime reports that are run from the dashboard (but will be available in uptime reports run from the StatusDashboard administration console).

Note: If subscriptions to the entire dashboard are enabled, users who are subscribed to the entire dashboard will still receive notifications that include hidden services.  If you want to prevent this, you should disable subscriptions to the entire dashboard (and force service level subscriptions) in the global notifications options.

Services have the following optional attributes:

Service Groups
Service groups are an optional descriptor that allows you to visually group the services on your dashboard (calendar dashboard only).  For example, if your organization has infrastructure and users in multiple continents around the world, you may wish to group your services by geography (e.g. North America, South America, Africa).  By default, when a service is created, it is assigned the service group "default".  To enable service groups, navigate to Dashboard Design > Dashboard Options > Service Groups.
Service Description

When a service description is entered, an information indicator will appear next to the service name in the dashboard display, which when hovered over, will display the associated information text.

Required Permissions Role: Administrator or Services