If a user attempting to login to the StatusDashboard administration portal enters an incorrect password 5 times within a 15 minute time period, the account will be locked from future login attempts until another StatusDashboard administrator unlocks the account, or 15 minutes lapses since the last failed login attempt. Accounts can be unlocked by another StatusDashboard administrator by navigating to Users > User List > More Detail icon > Lock icon.
Account lockout functionality is not enabled for customers using Single Sign-On (SSO) for authentication. When SSO is enabled, account lockout functionality needs to be configured on the customer's identity provider platform.
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